Buy Back Procedure

Our Buy Back program is administered on our behalf by SOTEL Systems.  Please complete our online Buy Back submission form (below).  After submitting the form, SOTEL will contact you within 24 hours to discuss your products. SOTEL will provide a bid or pass on the products within this 24 hour period. The bid provided is good for 2 weeks. Once an agreement is reached, SOTEL will email a Purchase Order (PO) to you listing the equipment and the agreed upon price. The PO will also state the payment terms (Net-45), as well as the preferred shipping method and ship to address. SOTEL will pay for shipping the equipment to their warehouse. The seller is to provide the weights and dimensions of all boxes (or pallets) being shipped. SOTEL will provide pre-paid shipping labels for the seller’s convenience. For larger shipments, the equipment should be palletized. From the date of the PO, SOTEL will have 45 days to evaluate and submit payment to you.

Pre-Shipment Checklist

Pack with packing material to insure the displays and face-plates are not damaged. Pack in shipping boxes of 10-20 phones per box Palletize any shipment over 100 phones Complete Phones should include: Bases/stands, handsets, power cords (if applicable)

Post-Shipment Checklist

Once equipment is received, SOTEL will inventory the equipment, take pictures of any defects and report findings back to the vendor. SOTEL will have 45 days to inventory, inspect and test the equipment before sending payment.

For straight buy-backs, please fill out our online form.